Terms & Conditions

1. Agreement & Acceptance

These Terms & Conditions (“Terms”) govern your access to and use of Connectora Sync, including our website, applications, APIs, integrations, automation tools, WhatsApp Business Platform integrations, and related services (collectively, the “Services”).

By creating an account, purchasing a subscription, connecting a third-party service, accessing our platform, or otherwise using Connectora Sync, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any additional policies referenced within this agreement.

If you are using Connectora Sync on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms “you” and “your” refer to both you and the organization you represent.

You may use Connectora Sync only if:

• You are at least 18 years of age or legally authorized to enter into binding agreements in your jurisdiction.
• You are using the Services for legitimate business or commercial purposes.
• All information you provide during registration, billing, and verification is accurate, complete, and kept up to date.
• Your use of the Services complies with all applicable laws, regulations, and third-party platform requirements, including those of Meta and WhatsApp.
• You have the necessary authority to connect and manage any business accounts, WhatsApp Business Accounts, domains, or integrations associated with your Connectora Sync workspace.

These Terms should be read together with our Privacy Policy, Refund Policy, subscription plans, invoices, quotations, order confirmations, and any service-specific documentation provided by Connectora Sync. In the event of a conflict between these Terms and a separately executed written agreement, the written agreement shall prevail only for the specific subject matter addressed therein.

3. Account Registration & Security

To access certain features of Connectora Sync, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the accuracy of your account information throughout your use of the Services.

You are responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, access tokens, webhook secrets, and any other authentication information associated with your Connectora Sync workspace.

By using Connectora Sync, you agree to:

• Provide truthful, accurate, and current registration and billing information.
• Maintain the security of your account credentials and connected business assets.
• Grant platform access only to authorized employees, contractors, or team members.
• Promptly remove or revoke access for users who no longer require access to your workspace.
• Immediately notify Connectora Sync if you believe your account, credentials, API keys, or connected services have been compromised.
• Maintain appropriate internal security practices, including the use of strong passwords and multi-factor authentication where available.

You remain fully responsible for all activities performed through your account, including actions taken by your authorized users, team members, integrations, connected applications, and API credentials.

Connectora Sync may require identity verification, business verification, domain verification, phone number verification, payment verification, or additional security checks before enabling certain features or continuing access to specific Services.

You must not impersonate another individual, business, organization, or brand, or provide false, misleading, or fraudulent information while using the Services.

We reserve the right to suspend or restrict access to any account that we reasonably believe has been compromised, is being used fraudulently, violates these Terms, or poses a security risk to Connectora Sync, its customers, or third-party platforms.

4. Connectora Sync Services

Connectora Sync is a cloud-based Software-as-a-Service (SaaS) platform developed and operated by Swipe Technologies. The platform helps businesses communicate with customers through the official WhatsApp Business Platform while providing automation, integrations, and customer engagement tools.

Connectora Sync is an independent software platform and is not owned, operated, endorsed, or sponsored by Meta Platforms, Inc. or WhatsApp LLC. WhatsApp messaging services are provided through the official WhatsApp Business Platform and remain subject to Meta’s policies, pricing, approvals, and platform requirements.

Depending on your subscription plan and enabled features, Connectora Sync may provide:

• WhatsApp Business Platform (Cloud API) integration.
• Shared multi-agent inbox for customer conversations.
• Real-time messaging with customers through official WhatsApp Business Accounts.
• Broadcast messaging and approved message template management.
• Visual workflow builder for automation and business processes.
• AI-powered customer assistance and automated responses.
• Customer contact management, segmentation, tags, notes, and conversation history.
• Order notifications, abandoned cart recovery, shipping updates, OTP verification, and transactional messaging.
• Integrations with WooCommerce, Shopify, WordPress, custom APIs, and other supported third-party platforms.
• REST APIs, webhooks, and developer tools for custom integrations.
• Analytics, reporting, message delivery tracking, and activity logs.
• Media messaging including images, videos, documents, audio, and other supported WhatsApp message types.

Service availability, features, usage limits, messaging capabilities, and supported integrations may vary depending on your subscription plan, account status, region, WhatsApp Business Account approval, and third-party platform limitations.

Connectora Sync may introduce new features, modify existing functionality, or discontinue specific features from time to time in order to improve the platform, maintain security, comply with legal or regulatory requirements, or adapt to changes introduced by Meta, WhatsApp, or other third-party providers.

5. Customer Responsibilities

Connectora Sync provides the tools and infrastructure to help businesses communicate with customers through the official WhatsApp Business Platform. You are solely responsible for how you use the Services, the content you send, and your compliance with applicable laws and third-party platform requirements.

By using Connectora Sync, you agree to:

• Use the Services only for lawful business purposes and in accordance with these Terms.
• Obtain all necessary customer consents, opt-ins, permissions, and authorizations before sending WhatsApp messages where required by law or Meta policies.
• Provide accurate and up-to-date business information, contact details, and customer records.
• Ensure that your products, services, campaigns, and message content comply with applicable laws and industry regulations.
• Maintain appropriate records of customer consent, unsubscribe requests, and communication preferences.
• Review automation workflows, AI-generated responses, message templates, and scheduled campaigns before using them in production.
• Configure appropriate user permissions, integrations, and security settings within your Connectora Sync workspace.
• Maintain backups of your own business records where necessary for your operations or legal obligations.
• Promptly investigate and resolve customer complaints relating to your products, services, or communications.
• Cooperate with reasonable requests relating to security, fraud prevention, compliance, or abuse investigations.

You are responsible for all content transmitted through your account, including text messages, media files, templates, automation rules, broadcasts, AI-generated responses, and communications sent by your authorized users or connected integrations.

Connectora Sync does not review or approve your customer communications before they are sent and is not responsible for the legality, accuracy, quality, or suitability of the content you distribute using the Services.

Failure to comply with these responsibilities may result in message delivery restrictions, account suspension, removal of platform access, or enforcement actions by Connectora Sync, Meta, WhatsApp, or other third-party providers.

6. WhatsApp & Meta Compliance

Connectora Sync integrates with the official WhatsApp Business Platform (Cloud API) provided by Meta. Your use of WhatsApp messaging through Connectora Sync must comply with all applicable Meta, WhatsApp, and Facebook policies, terms, and technical requirements.

By using our Services, you agree to:

• Obtain valid customer consent (opt-in) before initiating conversations where required by applicable laws or Meta policies.
• Respect customer opt-out requests and immediately stop sending promotional or marketing messages when required.
• Use only approved WhatsApp message templates for business-initiated conversations outside the customer service window.
• Ensure that your messages are truthful, accurate, relevant, and not misleading.
• Maintain acceptable messaging quality by sending communications that customers expect and have consented to receive.
• Comply with all applicable laws relating to privacy, electronic communications, consumer protection, and marketing.
• Avoid sending spam, phishing messages, fraudulent offers, deceptive content, malware, or prohibited products and services.
• Use Connectora Sync only for legitimate business communications and not for illegal or abusive activities.

Meta independently reviews WhatsApp Business Accounts, message templates, phone numbers, messaging quality, and account activity. Connectora Sync has no control over Meta’s review process, approval decisions, pricing, messaging limits, quality ratings, or enforcement actions.

Meta or WhatsApp may, at their sole discretion, reject message templates, reduce messaging limits, suspend phone numbers, restrict WhatsApp Business Accounts, disable specific features, or permanently terminate access to the WhatsApp Business Platform for violations of their policies.

Connectora Sync is not responsible for any action taken by Meta, WhatsApp, or other third-party providers relating to your business account, phone number, message templates, messaging limits, pricing, or platform access.

If Meta or WhatsApp requests additional verification, documentation, remediation, or corrective action relating to your business account, you agree to cooperate promptly and provide any information reasonably required to maintain compliance.

7. Acceptable Use

Connectora Sync is designed to help businesses communicate with customers through the official WhatsApp Business Platform in a secure, lawful, and responsible manner. You agree to use the Services only for legitimate business purposes and in accordance with these Terms, applicable laws, and third-party platform policies.

You must not use Connectora Sync to:

• Send unsolicited, spam, bulk, deceptive, fraudulent, or phishing messages.
• Harass, threaten, intimidate, abuse, or discriminate against any individual or organization.
• Promote illegal activities, prohibited goods, counterfeit products, or services that violate applicable laws or Meta’s policies.
• Distribute malware, ransomware, viruses, malicious code, harmful files, or deceptive links.
• Impersonate another person, business, organization, government agency, or brand.
• Collect, purchase, scrape, or use personal information without appropriate authorization or legal basis.
• Attempt to bypass messaging limits, subscription restrictions, billing controls, or platform security mechanisms.
• Access, interfere with, or attempt to gain unauthorized access to Connectora Sync systems, customer accounts, APIs, databases, or infrastructure.
• Reverse engineer, decompile, copy, modify, or attempt to extract the source code or proprietary technology of Connectora Sync, except where expressly permitted by applicable law.
• Use automated tools or scripts in a manner that negatively impacts the performance, stability, or security of the Services.
• Resell, sublicense, or provide unauthorized access to Connectora Sync outside the scope of your purchased subscription or a separate written agreement.
• Use the Services in any manner that infringes intellectual property rights, privacy rights, contractual obligations, or applicable laws.
• Knowingly assist, encourage, or enable another person or organization to engage in any prohibited activity.

Connectora Sync reserves the right to investigate suspected misuse of the Services and may restrict, suspend, or terminate access to any account involved in activities that violate these Terms, applicable laws, or third-party platform policies.

Where appropriate, we may cooperate with Meta, WhatsApp, payment providers, hosting providers, law enforcement agencies, or other competent authorities when investigating fraud, abuse, security incidents, or unlawful activity.

8. Customer Data, Messages & Privacy

As between you and Connectora Sync, you retain ownership of the business information, customer contacts, messages, files, templates, media, workflows, and other content that you upload, create, or process through the Services (“Customer Data”), subject to the rights necessary for us to operate the platform.

You grant Connectora Sync and its trusted service providers a limited, non-exclusive, worldwide license to host, store, transmit, process, reproduce, and otherwise use Customer Data solely for the purpose of:

• Providing and maintaining the Services.
• Delivering WhatsApp messages and processing customer conversations.
• Executing workflows, automations, broadcasts, integrations, and API requests initiated by you.
• Monitoring platform performance, preventing abuse, detecting fraud, and maintaining security.
• Providing customer support, troubleshooting technical issues, and responding to your requests.
• Complying with applicable laws, legal obligations, and valid requests from competent authorities.

You represent and warrant that you have obtained all necessary rights, permissions, consents, and legal authority to collect, store, process, and communicate with your customers using Connectora Sync. You are responsible for ensuring that your use of Customer Data complies with applicable privacy, data protection, and communications laws.

You should not upload or transmit unnecessary sensitive personal information, passwords, payment card information, API secrets, access tokens, or other confidential credentials through customer conversations, automation workflows, AI prompts, or support requests unless specifically required and adequately protected.

Connectora Sync does not sell Customer Data or customer message content to third parties. We may use aggregated or anonymized information that cannot reasonably identify an individual or business to improve our Services, develop new features, monitor performance, and generate statistical insights.

Our collection, use, storage, retention, disclosure, and protection of personal information are further described in our Privacy Policy, which forms part of these Terms.

9. APIs, Webhooks & Third-Party Integrations

Connectora Sync may provide APIs, webhooks, SDKs, plugins, integrations, and developer tools that enable communication between the Services and third-party platforms, applications, websites, and business systems.

Supported integrations may include, but are not limited to, WhatsApp Business Platform, WooCommerce, Shopify, WordPress, payment gateways, CRM systems, e-commerce platforms, custom applications, and other third-party services.

You are responsible for:

• Maintaining the security and confidentiality of API keys, access tokens, webhook secrets, and integration credentials.
• Ensuring that connected systems and custom applications are developed, maintained, and secured appropriately.
• Validating webhook requests and implementing appropriate security controls within your own infrastructure.
• Monitoring integration activity and promptly addressing configuration errors, credential leaks, or unauthorized access.
• Using APIs and integrations within any documented usage limits, rate limits, and technical requirements.
• Complying with the terms, policies, and requirements of any third-party service connected to Connectora Sync.

You must not publicly expose API credentials, access tokens, webhook secrets, or other authentication information through source code repositories, websites, mobile applications, support tickets, screenshots, or publicly accessible locations.

Connectora Sync may impose rate limits, usage restrictions, credential rotation requirements, or technical controls to protect platform security, performance, reliability, and compliance.

Third-party services may modify, suspend, discontinue, or restrict their APIs, permissions, features, pricing, or platform access at any time. Connectora Sync is not responsible for outages, disruptions, feature changes, pricing updates, compatibility issues, or limitations imposed by third-party providers.

While we make reasonable efforts to maintain integration compatibility, we cannot guarantee uninterrupted operation of any third-party integration due to changes outside of our control.

10. Subscription Plans, Billing & Refunds

Connectora Sync offers subscription-based Services that may include monthly, annual, usage-based, one-time, or custom enterprise pricing depending on the selected plan or written agreement. By purchasing a subscription or service, you agree to pay all applicable fees associated with your account.

Unless otherwise agreed in writing:

• Subscription fees are charged in advance for the applicable billing period.
• Recurring subscriptions automatically renew unless cancelled before the next billing cycle.
• You authorize Connectora Sync or its authorized payment provider to charge your selected payment method for applicable subscription fees and renewals.
• You are responsible for maintaining accurate billing information and ensuring your payment method remains valid.
• Failure to complete payment may result in suspension or termination of your access to the Services.

Certain Services may involve additional third-party charges that are not billed by Connectora Sync. These may include WhatsApp Business Platform conversation charges, Meta messaging fees, payment gateway fees, taxes, currency conversion charges, hosting costs, or fees imposed by connected third-party providers.

Connectora Sync does not control third-party pricing, billing policies, taxes, or service charges. Any changes made by Meta, WhatsApp, Shopify, WooCommerce extensions, payment processors, or other providers remain the responsibility of the respective provider.

Subscription prices, plan features, usage limits, storage allowances, API limits, and available functionality may change from time to time. Where required by applicable law, we will provide reasonable notice before material pricing changes affecting future renewals take effect.

Unless otherwise required by applicable law or expressly agreed in writing, payments made to Connectora Sync are non-refundable after processing. Complete details regarding cancellations, billing disputes, refunds, and eligibility are available in our Refund Policy, which forms part of these Terms.

11. Support & Service Availability

Connectora Sync provides standard technical and product support to customers with an active subscription. Our support team is available to assist with platform-related questions, account configuration, troubleshooting, and guidance on supported features.

Standard support may include:

• Assistance with account setup and platform configuration.
• Troubleshooting issues related to Connectora Sync features and functionality.
• Guidance on supported integrations, APIs, webhooks, and official WhatsApp Business Platform connectivity.
• Help understanding documented platform features, settings, and best practices.
• Investigation of reported bugs, unexpected behavior, or service interruptions.

Unless expressly agreed in writing, standard support does not include custom software development, third-party application development, advanced consulting, business process design, data migration, on-site services, managed messaging campaigns, or modifications tailored exclusively to your business.

Connectora Sync continually improves its Services and may perform scheduled maintenance, emergency maintenance, security updates, infrastructure upgrades, bug fixes, or feature enhancements. During these activities, portions of the Services may be temporarily unavailable or experience reduced performance.

While we strive to provide a reliable and secure platform, we do not guarantee uninterrupted or error-free operation. Service availability may be affected by circumstances beyond our reasonable control, including internet outages, hosting providers, cloud infrastructure, payment processors, Meta or WhatsApp platform changes, third-party integrations, force majeure events, or customer configuration issues.

Connectora Sync reserves the right to add, modify, replace, suspend, or discontinue features, integrations, APIs, or Services when reasonably necessary to improve the platform, maintain security, comply with legal or regulatory requirements, or adapt to changes introduced by Meta, WhatsApp, or other third-party providers.

Where reasonably practicable, we will provide advance notice of planned maintenance or significant changes that may materially affect the availability of the Services.

12. Intellectual Property

Connectora Sync, including its software, platform, user interface, workflows, APIs, documentation, website, trademarks, logos, branding, designs, source code, and other proprietary technology, is owned by Swipe Technologies or its licensors and is protected by applicable intellectual property and copyright laws.

Except for the limited rights expressly granted under these Terms, no ownership rights or intellectual property rights are transferred to you through your use of the Services.

Subject to your compliance with these Terms and payment of all applicable fees, Connectora Sync grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your internal business purposes during your active subscription period.

Unless expressly permitted in writing by Swipe Technologies, you must not:

• Copy, reproduce, distribute, modify, or create derivative works based on Connectora Sync or any part of the Services.
• Sell, lease, sublicense, resell, or commercially exploit the Services beyond your authorized subscription.
• Reverse engineer, decompile, disassemble, or attempt to discover the source code, underlying algorithms, or proprietary technology of Connectora Sync, except where such restrictions are prohibited by applicable law.
• Remove, alter, or obscure any copyright, trademark, proprietary notices, or branding displayed within the Services.
• Use Connectora Sync’s trademarks, logos, product names, or branding in a manner that implies endorsement, partnership, or affiliation without our prior written permission.
• Develop or operate a competing product using confidential or non-public information obtained through your access to Connectora Sync.

You retain ownership of your Customer Data, business information, message templates, uploaded content, and other materials that you create or upload while using the Services. Nothing in these Terms transfers ownership of your Customer Data to Connectora Sync.

If you voluntarily provide suggestions, feature requests, ideas, or feedback regarding Connectora Sync, you grant Swipe Technologies a perpetual, worldwide, royalty-free, irrevocable license to use, modify, implement, and incorporate that feedback into the Services without any obligation to compensate or credit you.

13. Suspension & Termination

Connectora Sync reserves the right to restrict, suspend, or terminate access to the Services, in whole or in part, when reasonably necessary to protect the platform, comply with legal obligations, prevent abuse, or enforce these Terms.

We may suspend or terminate your account without prior notice where permitted by applicable law, including if:

• You fail to pay applicable subscription fees or other amounts due.
• Your account is suspected of fraud, unauthorized access, or security compromise.
• You violate these Terms, our Privacy Policy, Refund Policy, or any applicable platform policies.
• You engage in spam, phishing, fraudulent activity, harassment, or other prohibited conduct.
• Your use of the Services violates applicable laws, regulations, or third-party platform requirements, including those of Meta or WhatsApp.
• Your activities threaten the security, stability, availability, or integrity of Connectora Sync or its users.
• Meta, WhatsApp, payment providers, hosting providers, government authorities, or other authorized third parties require us to restrict or terminate your access.
• You attempt to bypass subscription limits, billing controls, security mechanisms, or technical restrictions implemented by Connectora Sync.

Where appropriate and reasonably practicable, Connectora Sync may provide notice and an opportunity to resolve a violation before suspending or terminating an account. However, immediate action may be taken when necessary to protect the Services, prevent fraud, maintain security, or comply with legal obligations.

You may stop using the Services at any time and cancel your subscription in accordance with our Refund Policy. Cancellation prevents future renewals but does not entitle you to a refund for payments already processed unless required by applicable law.

Upon suspension or termination, your right to access and use Connectora Sync immediately ends. We may delete or disable access to your account and associated data in accordance with our data retention practices, legal obligations, and Privacy Policy.

Any provisions of these Terms that by their nature should survive termination, including those relating to intellectual property, confidentiality, payment obligations, disclaimers, limitation of liability, indemnification, and dispute resolution, shall continue to remain in effect.

14. Disclaimers, Limitation of Liability & Indemnification

Service Disclaimer

Connectora Sync is provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law. While we strive to provide a secure, reliable, and high-quality platform, we do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.

Connectora Sync does not warrant or guarantee:

• Continuous or uninterrupted availability of the Services.
• Delivery, receipt, or reading of every WhatsApp message.
• Approval of WhatsApp Business Accounts, phone numbers, templates, or business verification by Meta.
• The continued availability of third-party services, APIs, or integrations.
• That automation workflows or AI-generated responses will always be accurate, complete, or suitable for every situation.
• Any specific business outcome, increase in revenue, customer engagement, or commercial success resulting from use of the Services.

You are responsible for reviewing your workflows, AI-generated content, customer communications, integrations, and business processes before relying upon them in production.

Limitation of Liability

To the maximum extent permitted by applicable law, Swipe Technologies, Connectora Sync, its affiliates, directors, employees, contractors, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, data, customers, or business interruption arising from or relating to your use of the Services.

Where liability cannot legally be excluded, Connectora Sync’s total aggregate liability arising out of or relating to the Services shall not exceed the total subscription fees actually paid by you to Connectora Sync during the three (3) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability where such limitation is prohibited by applicable law.

Indemnification

You agree to defend, indemnify, and hold harmless Swipe Technologies, Connectora Sync, its affiliates, officers, employees, contractors, licensors, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or reasonable legal fees arising out of or relating to:

• Your use of the Services.
• Your Customer Data, messages, campaigns, products, or services.
• Your violation of these Terms or our policies.
• Your violation of applicable laws, regulations, or third-party platform requirements.
• Your infringement of another person’s intellectual property, privacy, or other legal rights.
• Your failure to obtain required customer consent before sending communications.
• Any misuse of your account, API credentials, integrations, or authorized users.

Connectora Sync reserves the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, and you agree to cooperate fully with our reasonable requests in connection with such defense.

15. General Terms & Contact Information

Changes to These Terms

Connectora Sync may update these Terms & Conditions from time to time to reflect changes to our Services, legal requirements, security practices, business operations, or third-party platform requirements. When material changes are made, we will publish the updated version on our website and revise the effective date at the top of this page. Your continued use of the Services after the updated Terms become effective constitutes your acceptance of those changes.

Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, subscription plans, invoices, quotations, order confirmations, and any additional policies or written agreements expressly incorporated by reference, constitute the entire agreement between you and Swipe Technologies regarding your use of Connectora Sync and supersede all prior discussions, communications, or agreements relating to the same subject matter.

Severability

If any provision of these Terms is determined to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect to the maximum extent permitted by applicable law.

Force Majeure

Connectora Sync shall not be liable for any delay or failure to perform resulting from causes beyond our reasonable control, including natural disasters, internet or infrastructure outages, cyberattacks, labor disputes, governmental actions, war, pandemics, failures of third-party providers, or changes made by Meta, WhatsApp, or other service providers.

Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. Swipe Technologies may assign these Terms in connection with a merger, acquisition, corporate restructuring, sale of assets, or transfer of the Connectora Sync business.

Waiver

Failure by Connectora Sync to enforce any provision of these Terms shall not constitute a waiver of that provision or any other right. Any waiver must be made expressly in writing to be effective.

Contact Us

If you have any questions regarding these Terms & Conditions, your subscription, billing, compliance requirements, or use of Connectora Sync, please contact us using the details below:

• Company: Swipe Technologies
• Product: Connectora Sync
• Email: support@connectora-sync.com
• Website: https://connectora-sync.com

We recommend including your registered account email address, business name, and a detailed description of your inquiry when contacting support. For your security, never send passwords, API keys, access tokens, verification codes, or complete payment information by email.