Voice feels personal until nobody can search or hand off the thread.
Good uses
Complex sizing advice, emotional de-escalation, or language the buyer prefers spoken.
Bad uses
Order numbers, tracking IDs, and policy quotesβtype those so history stays searchable.
Always summarize
After a voice note, leave a one-line text summary for the next agent.
Buyer preference
If they reply in text, stay in text. Matching modality builds trust.
Voice is a tool, not a default. Connectora Sync keeps the text trail agents need to collaborate.