Support chats can surface add-ons after the problem is solved—not before.
Solve first
Never pitch while the buyer is blocked. Close the issue, then offer one relevant add-on.
One suggestion max
A single complementary SKU beats a catalog dump. Relevance beats breadth.
Permission language
“While I have you—want the matching case?” beats a hard sell button.
Track assist revenue
Tag upsell accepts so marketing does not take all the credit for chat-assisted AOV.
Helpful offers belong after helpful replies. Connectora Sync keeps product context in the shared inbox.