Size swaps do not need a full return if agents have a clean macro and inventory truth.
Exchange before refund
Ask size, color, and whether they want a swap. Many buyers prefer the right fit over money back.
Macro with inventory check
The reply should confirm the new SKU is in stock before promising a ship date.
Label and pickup clarity
Spell who prints the label and when the replacement ships. Ambiguity creates second threads.
Tag for merchandising
Tag size-miss chats. Patterns tell you which size charts need a rewrite.
Exchange-first support protects revenue. Connectora Sync macros plus order context make the swap path obvious.