Reaction-only threads clog queues. Teach buyers—and bots—when a reaction is enough.
Auto-ack wisely
If the last agent message asked nothing, an emoji need not reopen priority.
Close after thanks
“Happy to help—reply anytime” then resolve. Do not wait for another thank-you.
Train agents
Do not send five stickers. One warm closer is enough.
Metric: reopen rate
Watch chats reopened only by reactions. Tune bot rules accordingly.
Warmth and queue health can coexist. Connectora Sync helps you resolve noise without going cold.