Pickup orders die in “I am outside” messages. Treat them like timed appointments.
Ready notification
Message when the order is on the shelf—not when it is merely paid.
Window and landmark
Share hours, entrance, and what to show at pickup.
No-show loop
One reminder, then a hold expiry. Document it so the floor team is aligned.
Tag store location
Multi-location brands must route pickup chats to the right shop.
Pickup is a logistics chat. Connectora Sync tags and assignment keep the right store in the thread.