Promo traffic is predictable. Staffing, macros, and pause rules should be too.
Pre-load macros
Payment failures, stockouts, and coupon errors should be one tap before the sale starts.
Surge assignment
Widen round-robin and park non-urgent tags. Flash buyers are time-sensitive.
Broadcast restraint
Do not blast mid-surge. Inbound already fills the queue.
Post-sale cool-down
Schedule a cleanup hour for delayed replies so nothing ages into a complaint.
Sales peaks need inbox playbooks. Connectora Sync helps you assign, tag, and macro through the spike.