You need photos for damaged claims. Ask in a way that protects policy without insulting the buyer.
Lead with help
"To get this fixed fast, could you send two photos of the damage and packaging?" beats "prove it."
Be specific
List angles, lighting, and order ID in the frame if possible.
Timebox
Give a window so claims do not linger forever while stock and courier windows close.
Store the evidence
Keep images referenced in the Connectora note for finance and courier claims.
Clear requests feel fair. Soft language plus firm policy is the winning combo.