Ship-to-recipient gifts break when tracking texts go to the wrong person. Design privacy into the flow.
Who gets which message
Buyer gets payment and support; recipient gets delivery notices without price or gift notes leaked.
Data you must store
Separate buyer vs ship-to contacts. Never reuse one WhatsApp number for both roles blindly.
Agent scripts
If the recipient chats first, verify without revealing gift pricing or sender secrets.
Automation map
Route templates by role. Connectora tags like Gift-Recipient prevent awkward mixes.
Surprises need ops discipline. Encode it once so agents cannot improvise a spoiler.