Wholesale chats mix price lists, MOQs, and credit terms. Structure the intake or your margin disappears in the thread.
Retail habits fail B2B
A shared inbox built only for DTC will drown in long quote threads. Separate queues and macros for wholesale.
Intake fields that matter
- Business name + tax ID if needed.
- SKU list / quantities.
- Ship-to and payment terms.
- Requested delivery window.
Quote then confirm
Never ship on a vague "ok". Send a summary message the buyer must acknowledge.
Connectora setup
Tags like Wholesale + Credit plus assignment to a trained pod keep DTC agents out of negotiation chats.
Treat WhatsApp as your order desk with rules. Connectora Sync gives wholesale a lane inside the same platform.