Address changes and SKU swaps arrive as casual chats. Turn them into a clear checklist before warehouse ships the wrong thing.
Why edits feel informal
Buyers treat WhatsApp like a friend texting "change the size?" Your ops still need proof, timestamps, and a cut-off.
A cut-off rule you can enforce
- Editable until labeled packed / handed to courier.
- After that: cancel + reorder or paid change feeβstated once.
- Always confirm the new total before promising.
What agents must capture
Order ID, old vs new SKU, address fields, and who approved an exception. Put it in the chat note.
Connectora tip
Tag Order-Edit and pause shipping automations until the note is complete so templates do not fire on stale data.
Casual channel, strict checklist. Connectora Sync keeps the edit trail with the conversation.