Multi-store WhatsApp without mixing up brand voices

Two brands, one team: easy to cross wires. Separate numbers, macros, and assignment pools before you share an inbox.

Identity first

Each storefront needs a clear WhatsApp identity. Customers should never get Brand A policies from a Brand B chat.

Shared team, separate rails

• Distinct numbers / WABAs where required.
• Macros scoped by brand.
• Queues that cannot accidentally steal the wrong chat.

Reporting that does not blend

Track SLA and CSAT per brand. Blended averages hide the store that is on fire.

Connectora approach

Use tags, teams, and automations that encode brand rules so new hires cannot improvise the wrong voice.

Scale operations, not confusion. Connectora Sync helps multi-store teams keep WhatsApp lanes clean—see the shared inbox, features, and pricing.