This Privacy Policy explains how Swipe Technologies ("Connectora Sync", "we", "our", or "us") collects, uses, stores, protects, discloses, and processes personal information when you access or use our website, WordPress plugin, cloud dashboard, APIs, integrations, customer support services, and any related products or services (collectively, the "Services").
Connectora Sync is a customer communication and automation platform designed to help businesses connect with customers through the WhatsApp Business Platform. Our Services enable organizations to send transactional notifications, automate conversations, manage customer interactions, synchronize eCommerce platforms, integrate with third-party services, and streamline business communications.
Connectora Sync is a product developed and operated by Swipe Technologies. We provide businesses with software that enables customer communication, workflow automation, and integrations with the WhatsApp Business Platform and other third-party services.
Our Services are designed for businesses of all sizes and may include cloud-based applications, WordPress plugins, APIs, webhooks, integrations with eCommerce platforms such as WooCommerce and Shopify, customer support tools, analytics, automation features, and related services.
As our platform evolves, additional features and integrations may become available. This Privacy Policy applies to all current and future Connectora Sync services unless a separate privacy notice specifically states otherwise.
Depending on how Connectora Sync is used, Swipe Technologies may act as either a Data Controller or a Data Processor (or Service Provider) under applicable privacy and data protection laws.
We act as a Data Controller when we collect and process information for our own business purposes. This includes information collected through our website, account registration, subscription management, billing, customer support, marketing communications, product analytics, security monitoring, and legal compliance.
When businesses use Connectora Sync to communicate with their own customers through the WhatsApp Business Platform or other connected services, we generally process personal information solely on behalf of those businesses. In these situations, the customer acts as the Data Controller, while Connectora Sync acts as the Data Processor or Service Provider.
Customers are responsible for ensuring they have a lawful basis for collecting and processing personal information through Connectora Sync. This includes providing appropriate privacy notices, obtaining required consents where applicable, responding to data subject requests, and complying with all applicable privacy and data protection laws.
For eligible business and enterprise customers, Swipe Technologies may enter into a separate Data Processing Agreement (DPA). Where applicable, the DPA supplements this Privacy Policy and governs the processing of personal information where Connectora Sync acts solely on behalf of the customer.
The information we collect depends on how you interact with Connectora Sync, the features you use, and the third-party services you choose to connect. We collect information directly from you, automatically through your use of our Services, and from authorized third-party integrations.
When you create an account or use Connectora Sync, we may collect information including your full name, email address, phone number, company or organization name, and business information. Account credentials, encrypted passwords, user roles, permissions, profile preferences, language settings, and account configuration.
When you purchase or subscribe to our Services, we may collect billing-related information such as your billing name, company details, billing address, tax information, subscription plan, invoices, payment history, and transaction records.
When you connect your WhatsApp Business Account to Connectora Sync, we may process information required to provide our Services, including WhatsApp Business Account (WABA) information, Phone Number IDs, message templates, conversation information, delivery events, and webhook events.
Our customers may store customer information within Connectora Sync, including names, phone numbers, customer identifiers, order references, notes, tags, conversation assignments, and communication history.
When you connect supported platforms such as WooCommerce, Shopify, WordPress, Spree Commerce, or other third-party applications, Connectora Sync may receive information including products, categories, inventory, pricing, orders, carts, invoices, shipping updates, and fulfillment events.
We automatically collect certain technical information when you access Connectora Sync, including IP address, browser type and version, operating system, device information, language preferences, pages visited, session identifiers, crash reports, and error logs.
Connectora Sync uses the information we collect to deliver, maintain, improve, and secure our Services. We process personal and business information only where necessary to provide our Services, fulfill contractual obligations, comply with applicable laws, protect our legitimate business interests, or where you have provided consent.
We use your information to create and manage your account, authenticate users, configure workspaces, connect third-party services, process WhatsApp Business Platform requests, synchronize connected applications, and deliver the features and functionality of Connectora Sync.
We continuously improve Connectora Sync by analyzing platform performance, identifying bugs, understanding feature usage, and developing new capabilities. This helps us enhance reliability, scalability, and user experience.
Protecting customer data and maintaining a secure platform are fundamental to our Services. We may use information to detect unauthorized access, prevent fraud, investigate suspicious activity, enforce our Terms of Service, and protect our systems, customers, and business.
Where required under applicable privacy laws, we process personal information based on one or more legal grounds, including the performance of a contract, compliance with legal obligations, protection of legitimate business interests, your consent where required, and other lawful bases permitted by applicable law.
We understand the importance of protecting your information. Connectora Sync does not sell or rent your personal information to third parties. We only share information when it is necessary to provide our Services, comply with legal obligations, protect our rights, or when you instruct us to do so.
We work with carefully selected third-party service providers who help us operate and improve Connectora Sync. These providers may process information on our behalf to deliver services such as cloud hosting, payment processing, email delivery, analytics, security monitoring, and customer support.
Connectora Sync integrates with various third-party platforms and services, including the WhatsApp Business Platform, Meta, WooCommerce, Shopify, WordPress, payment providers, and other applications you choose to connect.
We may disclose information when we believe such disclosure is necessary to comply with applicable laws, regulations, or legal processes; respond to lawful requests from courts or government authorities; protect the rights, property, or safety of Swipe Technologies, our customers, or others.
We may create aggregated, statistical, or de-identified information that cannot reasonably identify an individual or business. This information may be used to analyze platform performance and improve our Services.
Connectora Sync is operated by Swipe Technologies and may process, store, or transfer information in countries other than the country in which you reside. Our cloud infrastructure, service providers, and technology partners may be located in multiple jurisdictions to support the reliable delivery of our Services.
As a result, your information may be transferred to and processed in countries that have privacy and data protection laws different from those in your jurisdiction. Where applicable, we take reasonable measures to ensure that such transfers are carried out in accordance with applicable data protection laws.
When required by applicable law, we rely on appropriate safeguards for international data transfers. These safeguards may include contractual commitments with our service providers, recognized data transfer mechanisms, or other lawful measures designed to protect personal information.
Regardless of where information is processed, we are committed to maintaining appropriate administrative, technical, and organizational safeguards designed to protect the confidentiality, integrity, and availability of personal information processed through Connectora Sync.
Connectora Sync retains personal and business information only for as long as necessary to provide our Services, fulfill contractual obligations, comply with applicable legal requirements, resolve disputes, enforce our agreements, maintain security, and support legitimate business operations.
Account information such as your name, email address, organization details, subscription information, and workspace configuration is generally retained while your account remains active. If your account is closed, we may retain certain information for a reasonable period to comply with legal obligations.
Customer data processed through Connectora Sync, including WhatsApp conversations, contacts, automation records, templates, workflows, integration settings, and related business information, is retained according to your account configuration and the operational requirements of our Services.
To help ensure service reliability and business continuity, Connectora Sync maintains secure backups of certain system data. Backup copies are retained for limited periods and are automatically rotated or deleted in accordance with our backup and disaster recovery procedures.
If you cancel your subscription or permanently close your Connectora Sync account, we will begin the process of removing or anonymizing your information, subject to applicable legal, contractual, and operational requirements.
Protecting the confidentiality, integrity, and availability of your information is a core priority at Connectora Sync. Swipe Technologies implements administrative, technical, and organizational security measures designed to protect personal and business information against unauthorized access, disclosure, alteration, misuse, or destruction.
Connectora Sync employs a variety of security measures designed to help protect our platform and customer information, including encrypted communications using HTTPS/TLS, role-based access controls, secure authentication, infrastructure monitoring, and backup procedures.
Customers are responsible for maintaining the security of their Connectora Sync accounts. This includes protecting account credentials, API keys, access tokens, and connected third-party accounts from unauthorized access.
If we become aware of a security incident affecting Connectora Sync, we will investigate the incident, take appropriate measures to contain and remediate the issue, and provide notifications where required by applicable law or our contractual obligations.
Connectora Sync uses cookies and similar technologies to provide, secure, and improve our Services. These technologies help us remember your preferences, maintain secure sessions, understand how our platform is used, and enhance your overall experience.
Essential Cookies: These cookies are necessary for the operation of Connectora Sync and cannot be disabled. They enable core functionality such as user authentication, account security, and session management.
Preference Cookies: Preference cookies remember your settings and choices, such as language preferences and dashboard configuration.
Analytics Cookies: We may use analytics technologies to understand how visitors and customers interact with our website and Services.
Marketing Cookies: Where permitted by applicable law, we may use marketing or advertising technologies to understand the effectiveness of our campaigns.
Most web browsers allow you to manage, block, or delete cookies through your browser settings. You may choose to disable certain cookies; however, doing so may affect the functionality, security, or availability of some features within Connectora Sync.
Depending on your location and applicable privacy laws, you may have certain rights regarding the personal information we collect and process. Connectora Sync is committed to respecting these rights and responding to valid requests in accordance with applicable legal requirements.
You may opt out of receiving marketing emails from Connectora Sync at any time by clicking the "Unsubscribe" link included in our communications or by contacting us directly.
Connectora Sync respects your right to request the deletion of your personal information where permitted by applicable law. We are committed to handling data deletion requests in a timely, secure, and transparent manner.
If you would like us to delete your personal information, or if you wish to remove connected Meta/WhatsApp application data, please follow the instructions on our dedicated Data Deletion Instructions Page. Alternatively, you may submit a deletion request by contacting us directly using the details provided at the end of this Privacy Policy.
If your personal information has been collected and processed by a business using Connectora Sync, that business is generally responsible for managing and responding to your deletion request. In such cases, you should contact the organization that collected your information directly.
Customers may request the closure of their Connectora Sync account at any time by following our step-by-step guidance on the Data Deletion Instructions Page or by submitting a ticket to support.
Connectora Sync is designed for businesses and organizations and is not intended for use by individuals under the age of 18. We do not knowingly collect, solicit, or process personal information directly from children.
Customers using Connectora Sync are responsible for ensuring that any personal information they collect and process through our Services complies with applicable laws relating to children and minors, including obtaining any necessary parental or legal guardian consent where required.
If you believe that a child has provided personal information directly to Connectora Sync without appropriate authorization, please contact us immediately. Upon verification, we will take reasonable steps to investigate the matter and, where appropriate, remove the information from our active systems.
We may update this Privacy Policy from time to time to reflect changes in our Services, technology, business operations, legal requirements, or industry best practices. When we make material changes, we will update the Last Updated date at the beginning of this Privacy Policy and, where required by applicable law, provide additional notice through our website, email, or within the Connectora Sync platform.
We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, protect, and process your information. Your continued use of Connectora Sync after an updated Privacy Policy becomes effective constitutes your acceptance of the revised Policy, unless applicable law requires additional consent.
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the details below.
Company: Swipe Technologies
Product: Connectora Sync
Email: support@connectora-sync.com
Website: https://connectora-sync.com
To help us process your request efficiently, please include your name, account email address, organization (if applicable), country of residence, and a detailed description of your inquiry. If your request relates to information processed by a business using Connectora Sync, please identify that organization so we can respond appropriately or direct your request to the correct data controller.
We are committed to handling privacy-related inquiries promptly and in accordance with applicable privacy and data protection laws.
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