Terms & Conditions

1. Agreement & Acceptance

These Terms & Conditions ("Terms") govern your access to and use of Connectora Sync, including our website, applications, APIs, integrations, automation tools, WhatsApp Business Platform integrations, and related services (collectively, the "Services").

By creating an account, purchasing a subscription, connecting a third-party service, accessing our platform, or otherwise using Connectora Sync, you acknowledge that you have read, understood, and agree to be legally bound by these Terms, together with our Privacy Policy and any additional policies referenced within this agreement.

If you are using Connectora Sync on behalf of a company, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms. In such cases, the terms "you" and "your" refer to both you and the organization you represent.

You may use Connectora Sync only if:

• You are at least 18 years of age or legally authorized to enter into binding agreements in your jurisdiction.
• You are using the Services for legitimate business or commercial purposes.
• All information you provide during registration, billing, and verification is accurate, complete, and kept up to date.
• Your use of the Services complies with all applicable laws, regulations, and third-party platform requirements, including those of Meta and WhatsApp.
• You have the necessary authority to connect and manage any business accounts, WhatsApp Business Accounts, domains, or integrations associated with your Connectora Sync workspace.

These Terms should be read together with our Privacy Policy, Refund Policy, subscription plans, invoices, quotations, order confirmations, and any service-specific documentation provided by Connectora Sync. In the event of a conflict between these Terms and a separately executed written agreement, the written agreement shall prevail only for the specific subject matter addressed therein.

3. Account Registration & Security

To access certain features of Connectora Sync, you must create an account and provide accurate, complete, and up-to-date information. You are responsible for maintaining the accuracy of your account information throughout your use of the Services.

You are responsible for maintaining the confidentiality of your account credentials, including passwords, API keys, access tokens, webhook secrets, and any other authentication information associated with your Connectora Sync workspace.

By using Connectora Sync, you agree to:

• Provide truthful, accurate, and current registration and billing information.
• Maintain the security of your account credentials and connected business assets.
• Grant platform access only to authorized employees, contractors, or team members.
• Promptly remove or revoke access for users who no longer require access to your workspace.
• Immediately notify Connectora Sync if you believe your account, credentials, API keys, or connected services have been compromised.
• Maintain appropriate internal security practices, including the use of strong passwords and multi-factor authentication where available.

You remain fully responsible for all activities performed through your account, including actions taken by your authorized users, team members, integrations, connected applications, and API credentials.

Connectora Sync may require identity verification, business verification, domain verification, phone number verification, payment verification, or additional security checks before enabling certain features or continuing access to specific Services.

You must not impersonate another individual, business, organization, or brand, or provide false, misleading, or fraudulent information while using the Services.

We reserve the right to suspend or restrict access to any account that we reasonably believe has been compromised, is being used fraudulently, violates these Terms, or poses a security risk to Connectora Sync, its customers, or third-party platforms.

4. Connectora Sync Services

Connectora Sync is a cloud-based Software-as-a-Service (SaaS) platform developed and operated by Swipe Technologies. The platform helps businesses communicate with customers through the official WhatsApp Business Platform while providing automation, integrations, and customer engagement tools.

Connectora Sync is an independent software platform and is not owned, operated, endorsed, or sponsored by Meta Platforms, Inc. or WhatsApp LLC. WhatsApp messaging services are provided through the official WhatsApp Business Platform and remain subject to Meta's policies, pricing, approvals, and platform requirements.

Depending on your subscription plan and enabled features, Connectora Sync may provide:

• WhatsApp Business Platform (Cloud API) integration.
• Shared multi-agent inbox for customer conversations.
• Real-time messaging with customers through official WhatsApp Business Accounts.
• Broadcast messaging and approved message template management.
• Visual workflow builder for automation and business processes.
• AI-powered customer assistance and automated responses.
• Customer contact management, segmentation, tags, notes, and conversation history.
• Order notifications, abandoned cart recovery, shipping updates, OTP verification, and transactional messaging.
• Integrations with WooCommerce, Shopify, WordPress, custom APIs, and other supported third-party platforms.
• REST APIs, webhooks, and developer tools for custom integrations.
• Analytics, reporting, message delivery tracking, and activity logs.
• Media messaging including images, videos, documents, audio, and other supported WhatsApp message types.

5. Customer Responsibilities

Connectora Sync provides the tools and infrastructure to help businesses communicate with customers through the official WhatsApp Business Platform. You are solely responsible for how you use the Services, the content you send, and your compliance with applicable laws and third-party platform requirements.

By using Connectora Sync, you agree to:

• Use the Services only for lawful business purposes and in accordance with these Terms.
• Obtain all necessary customer consents, opt-ins, permissions, and authorizations before sending WhatsApp messages where required by law or Meta policies.
• Provide accurate and up-to-date business information, contact details, and customer records.
• Ensure that your products, services, campaigns, and message content comply with applicable laws and industry regulations.
• Maintain appropriate records of customer consent, unsubscribe requests, and communication preferences.
• Review automation workflows, AI-generated responses, message templates, and scheduled campaigns before using them in production.
• Configure appropriate user permissions, integrations, and security settings within your Connectora Sync workspace.

6. WhatsApp & Meta Compliance

Connectora Sync integrates with the official WhatsApp Business Platform (Cloud API) provided by Meta. Your use of WhatsApp messaging through Connectora Sync must comply with all applicable Meta, WhatsApp, and Facebook policies, terms, and technical requirements.

By using our Services, you agree to:

• Obtain valid customer consent (opt-in) before initiating conversations where required by applicable laws or Meta policies.
• Respect customer opt-out requests and immediately stop sending promotional or marketing messages when required.
• Use only approved WhatsApp message templates for business-initiated conversations outside the customer service window.
• Ensure that your messages are truthful, accurate, relevant, and not misleading.
• Maintain acceptable messaging quality by sending communications that customers expect and have consented to receive.
• Comply with all applicable laws relating to privacy, electronic communications, consumer protection, and marketing.
• Avoid sending spam, phishing messages, fraudulent offers, deceptive content, malware, or prohibited products and services.

Meta independently reviews WhatsApp Business Accounts, message templates, phone numbers, messaging quality, and account activity. Connectora Sync has no control over Meta's review process, approval decisions, pricing, messaging limits, quality ratings, or enforcement actions.

7. Acceptable Use

Connectora Sync is designed to help businesses communicate with customers through the official WhatsApp Business Platform in a secure, lawful, and responsible manner. You agree to use the Services only for legitimate business purposes and in accordance with these Terms, applicable laws, and third-party platform policies.

You must not use Connectora Sync to:

• Send unsolicited, spam, bulk, deceptive, fraudulent, or phishing messages.
• Harass, threaten, intimidate, abuse, or discriminate against any individual or organization.
• Promote illegal activities, prohibited goods, counterfeit products, or services that violate applicable laws or Meta's policies.
• Distribute malware, ransomware, viruses, malicious code, harmful files, or deceptive links.
• Impersonate another person, business, organization, government agency, or brand.
• Collect, purchase, scrape, or use personal information without appropriate authorization or legal basis.
• Attempt to bypass messaging limits, subscription restrictions, billing controls, or platform security mechanisms.

8. Customer Data, Messages & Privacy

As between you and Connectora Sync, you retain ownership of the business information, customer contacts, messages, files, templates, media, workflows, and other content that you upload, create, or process through the Services ("Customer Data"), subject to the rights necessary for us to operate the platform.

You grant Connectora Sync and its trusted service providers a limited, non-exclusive, worldwide license to host, store, transmit, process, reproduce, and otherwise use Customer Data solely for the purpose of:

• Providing and maintaining the Services.
• Delivering WhatsApp messages and processing customer conversations.
• Executing workflows, automations, broadcasts, integrations, and API requests initiated by you.
• Monitoring platform performance, preventing abuse, detecting fraud, and maintaining security.
• Providing customer support, troubleshooting technical issues, and responding to your requests.
• Complying with applicable laws, legal obligations, and valid requests from competent authorities.

Connectora Sync does not sell Customer Data or customer message content to third parties. We may use aggregated or anonymized information that cannot reasonably identify an individual or business to improve our Services, develop new features, monitor performance, and generate statistical insights.

9. APIs, Webhooks & Third-Party Integrations

Connectora Sync may provide APIs, webhooks, SDKs, plugins, integrations, and developer tools that enable communication between the Services and third-party platforms, applications, websites, and business systems.

Supported integrations may include, but are not limited to, WhatsApp Business Platform, WooCommerce, Shopify, WordPress, payment gateways, CRM systems, e-commerce platforms, custom applications, and other third-party services.

You are responsible for:

• Maintaining the security and confidentiality of API keys, access tokens, webhook secrets, and integration credentials.
• Ensuring that connected systems and custom applications are developed, maintained, and secured appropriately.
• Validating webhook requests and implementing appropriate security controls within your own infrastructure.
• Monitoring integration activity and promptly addressing configuration errors, credential leaks, or unauthorized access.
• Using APIs and integrations within any documented usage limits, rate limits, and technical requirements.
• Complying with the terms, policies, and requirements of any third-party service connected to Connectora Sync.

10. Subscription Plans, Billing & Refunds

Connectora Sync offers subscription-based Services that may include monthly, annual, usage-based, one-time, or custom enterprise pricing depending on the selected plan or written agreement. By purchasing a subscription or service, you agree to pay all applicable fees associated with your account.

Unless otherwise agreed in writing:

• Subscription fees are charged in advance for the applicable billing period.
• Recurring subscriptions automatically renew unless cancelled before the next billing cycle.
• You authorize Connectora Sync or its authorized payment provider to charge your selected payment method for applicable subscription fees and renewals.
• You are responsible for maintaining accurate billing information and ensuring your payment method remains valid.
• Failure to complete payment may result in suspension or termination of your access to the Services.

Unless otherwise required by applicable law or expressly agreed in writing, payments made to Connectora Sync are non-refundable after processing. Complete details regarding cancellations, billing disputes, refunds, and eligibility are available in our Refund Policy, which forms part of these Terms.

11. Support & Service Availability

Connectora Sync provides standard technical and product support to customers with an active subscription. Our support team is available to assist with platform-related questions, account configuration, troubleshooting, and guidance on supported features.

Standard support may include:

• Assistance with account setup and platform configuration.
• Troubleshooting issues related to Connectora Sync features and functionality.
• Guidance on supported integrations, APIs, webhooks, and official WhatsApp Business Platform connectivity.
• Help understanding documented platform features, settings, and best practices.
• Investigation of reported bugs, unexpected behavior, or service interruptions.

While we strive to provide a reliable and secure platform, we do not guarantee uninterrupted or error-free operation. Service availability may be affected by circumstances beyond our reasonable control.

12. Intellectual Property

Connectora Sync, including its software, platform, user interface, workflows, APIs, documentation, website, trademarks, logos, branding, designs, source code, and other proprietary technology, is owned by Swipe Technologies or its licensors and is protected by applicable intellectual property and copyright laws.

Except for the limited rights expressly granted under these Terms, no ownership rights or intellectual property rights are transferred to you through your use of the Services.

Subject to your compliance with these Terms and payment of all applicable fees, Connectora Sync grants you a limited, non-exclusive, non-transferable, non-sublicensable, and revocable license to access and use the Services solely for your internal business purposes during your active subscription period.

You retain ownership of your Customer Data, business information, message templates, uploaded content, and other materials that you create or upload while using the Services.

13. Suspension & Termination

Connectora Sync reserves the right to restrict, suspend, or terminate access to the Services, in whole or in part, when reasonably necessary to protect the platform, comply with legal obligations, prevent abuse, or enforce these Terms.

We may suspend or terminate your account without prior notice where permitted by applicable law, including if:

• You fail to pay applicable subscription fees or other amounts due.
• Your account is suspected of fraud, unauthorized access, or security compromise.
• You violate these Terms, our Privacy Policy, Refund Policy, or any applicable platform policies.
• You engage in spam, phishing, fraudulent activity, harassment, or other prohibited conduct.
• Your use of the Services violates applicable laws, regulations, or third-party platform requirements.
• Your activities threaten the security, stability, availability, or integrity of Connectora Sync or its users.

You may stop using the Services at any time and cancel your subscription in accordance with our Refund Policy. Cancellation prevents future renewals but does not entitle you to a refund for payments already processed unless required by applicable law.

14. Disclaimers, Limitation of Liability & Indemnification

Service Disclaimer

Connectora Sync is provided on an "as is" and "as available" basis to the fullest extent permitted by applicable law. While we strive to provide a secure, reliable, and high-quality platform, we do not guarantee that the Services will always be uninterrupted, error-free, secure, or available at all times.

Limitation of Liability

To the maximum extent permitted by applicable law, Swipe Technologies, Connectora Sync, its affiliates, directors, employees, contractors, licensors, and service providers shall not be liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, revenue, goodwill, business opportunities, data, customers, or business interruption arising from or relating to your use of the Services.

Indemnification

You agree to defend, indemnify, and hold harmless Swipe Technologies, Connectora Sync, its affiliates, officers, employees, contractors, licensors, and partners from and against any claims, liabilities, damages, losses, costs, expenses, or reasonable legal fees arising out of or relating to your use of the Services.

15. General Terms & Contact Information

Changes to These Terms

Connectora Sync may update these Terms & Conditions from time to time to reflect changes to our Services, legal requirements, security practices, business operations, or third-party platform requirements. When material changes are made, we will publish the updated version on our website and revise the effective date at the top of this page.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us: