Meta Data Deletion Instructions
Learn how authorized Connectora Sync users can permanently delete customer contacts
and conversation history stored within a selected WhatsApp workspace.
Delete Customer Data from Connectora Sync
Connectora Sync provides authorized workspace administrators with the ability
to permanently delete customer contacts and their associated WhatsApp conversation
history stored within a selected workspace.
This action permanently removes the selected data from Connectora Sync and
cannot be undone. Before proceeding, export any information your organization
is required to retain.
Data deletion is permanent. Once completed, deleted contacts and conversations
cannot be restored through the Connectora Sync dashboard.
How to Delete Customer Contacts & Conversations
-
Sign in to Connectora Sync
Log in using an account that has permission to manage the
appropriate WhatsApp workspace. -
Open the Customers Module
Navigate to Settings → Privacy & data tab for the workspace
containing the customer information you wish to remove. -
Use “Schedule permanent deletion” Option
Click the Schedule permanent deletion button.
-
Confirm the Action
Review the confirmation dialog carefully. Verify that the correct
workspace has been selected before confirming permanent deletion.
What Data Is Deleted
When you use the Delete All Contacts & Chats feature within a Connectora Sync workspace, the selected workspace’s customer information stored by Connectora Sync is permanently removed from our systems.
Customer Contact Records
Customer contact information stored within the selected Connectora Sync workspace, including names, phone numbers, tags, notes, and related customer records, will be permanently deleted.
Conversation History
WhatsApp conversations, message history, media references, conversation metadata, and associated chat records stored by Connectora Sync for the selected workspace will be permanently removed.
Workspace Customer Data
Customer-related data generated through Connectora Sync automations, workflows, broadcasts, and CRM features for the selected workspace will also be removed where applicable.
What Is Not Deleted
The Delete All Contacts & Chats action only removes customer data stored within the selected Connectora Sync workspace. It does not modify, suspend, or delete any external accounts, business assets, or services connected to your workspace.
Your Meta Account
Your personal Facebook or Meta account remains unchanged. Connectora Sync does not have the ability to delete or modify your Meta account.
Meta Business Portfolio
Your Meta Business Portfolio, business settings, users, and associated business assets are not affected by this deletion process.
WhatsApp Business Account
Your WhatsApp Business Account (WABA), registered phone numbers, message templates, and WhatsApp Cloud API configuration remain active unless you remove them directly through Meta.
Connectora Sync Account
Your Connectora Sync account, subscription, workspace configuration, integrations, automation workflows, and application settings are not deleted by this action.
Before You Delete
Data deletion is a permanent action and should only be performed after carefully reviewing the selected workspace. Once confirmed, customer contacts and conversation history stored in Connectora Sync cannot be recovered.
Before proceeding, we recommend completing the following checklist:
- Export any customer contacts, conversations, or reports your business needs to retain.
- Verify that you have selected the correct WhatsApp workspace.
- Ensure you are authorized to permanently remove customer data for your organization.
- Inform your team, if necessary, that the deletion cannot be reversed.
- Review any legal or regulatory obligations that may require your business to retain certain records before deleting them.
Once the Delete All Contacts & Chats action has been confirmed, Connectora Sync cannot restore the deleted customer contacts or conversation history.
Frequently Asked Questions
Does this delete my Facebook or Meta account?
No. The data deletion process only removes customer contacts and conversation history stored within the selected Connectora Sync workspace. It does not delete or modify your personal Facebook account, Meta account, or Meta Business Portfolio.
Does this delete my WhatsApp Business Account?
No. Your WhatsApp Business Account (WABA), registered phone numbers, message templates, and WhatsApp Cloud API configuration remain unchanged. Only customer data stored within Connectora Sync is removed.
Can deleted contacts or conversations be restored?
No. Once the Delete All Contacts & Chats action has been confirmed, the deletion is permanent and cannot be reversed. We strongly recommend exporting any information your business needs before proceeding.
Who can perform this action?
Only authorized Connectora Sync users with sufficient permissions for the selected workspace can permanently delete customer contacts and conversation history.
What should I do if I cannot access my workspace?
If you cannot sign in or no longer have access to your Connectora Sync workspace, please contact our support team using the email address associated with your account. For your security, never send passwords, verification codes, access tokens, or API keys via email.
Need Assistance?
If you have questions about deleting your data or need assistance accessing your Connectora Sync workspace, our support team is here to help. Please contact us using the email address associated with your account so we can verify your request and respond as quickly as possible.
Contact Connectora Sync Support
Email:
support@connectora-sync.com
Company: Swipe Technologies
When contacting us, please include your account email, workspace name (if available), and a brief description of your request. For your security, never include passwords, verification codes, access tokens, or API keys in your email.
For more information about how we collect, process, and protect your information, please review our
Privacy Policy.