Size, color, and stock questions kill conversion when the answer takes three messages and a screenshot from your website. WhatsApp catalog messages put product cards inside the chat—so agents close “do you have this in M?” without sending customers back to browse alone.
Connectora Sync lets agents share catalog items from your connected store inventory directly in the shared inbox, turning support threads into quick sales.
When catalog sharing beats a link
- Customer asks about a specific SKU or variant
- You want to upsell a complementary item with image and price visible
- Stock is limited and seeing the product card creates urgency without hype
- Buyer is on mobile and will not hunt your menu structure
Catalog messages work inside the customer care session—ideal for live selling when someone already messaged you.
Agent workflow in Connectora
While handling a thread, agents search the catalog synced from Shopify or WooCommerce, select the variant, and send the product card in one action. Order context in the sidebar shows what the customer already bought—avoid recommending duplicates unless intentional.
- Confirm size, color, or use case in one question.
- Send one or two catalog items—not the entire collection.
- Follow with checkout link or payment instructions your store supports.
- Tag thread “assisted-sale” for ROI tracking.
Pair catalog with automations carefully
Proactive catalog blasts outside an open session usually require marketing templates and opt-in. Use automations for abandoned-product interest only when consent and category rules are clear. The highest conversion often comes from agent-led catalog shares during active conversations—not unsolicited product dumps.
One right product card beats ten links to your homepage.
Measure assisted sales
Track threads tagged assisted-sale against orders completed within 24 hours. If catalog shares rise but orders flatline, agents may be sending wrong variants or skipping the payment handoff.
Refresh catalog sync after major inventory changes—stale stock in a product card erodes trust faster than no card at all. Make “verify availability before send” a standing note in your agent checklist.
Catalog sharing turns support into revenue when agents can send the right SKU in one thread. Enable catalog in Connectora Sync and train your team on search-and-send before your next flash sale.